Privacy Policy - Local Biz Ninja

1. Information We Collect

We collect information necessary to provide and operate the Local Biz Ninja platform. This includes account information such as your business name, email address, phone number, billing details, and login credentials; team member and contact information you add to your account; and data from linked platforms or integrations you choose to connect, which is required to execute automations such as scheduling, messaging, and reputation management. We also collect usage data and communications sent through the platform to deliver, support, and improve our services.

2. How Data Is Processed and Protected

Local Biz Ninja uses secure, industry-standard infrastructure to route, store, and process your communications and business data. To safeguard the personal and sensitive data we collect (including data accessed via third-party APIs), we implement robust technical, administrative, and physical security measures, including:

Encryption in Transit: All sensitive data transmitted between your browser, our servers, and connected third-party platforms is encrypted using Secure Sockets Layer (SSL) and Transport Layer Security (TLS 1.2 or higher) protocols.
Encryption at Rest: Sensitive user data, authentication tokens, and credentials stored within our databases are encrypted using Advanced Encryption Standard (AES-256) encryption.
Access Control: Access to your data is strictly limited to authorized personnel who require it to operate, maintain, and improve the platform, enforced via strict access control policies and multi-factor authentication.

We process data only to operate, maintain, and improve the platform, and to provide customer support. We do not sell, rent, or share your personal data, customer data, or sensitive integration data with third parties for their own marketing purposes.

3. Carrier Compliance for SMS

By providing your mobile phone number and opting in to SMS features through Local Biz Ninja, you consent to receive text messages related to your account and services. Text messaging originator opt-in data and consent will absolutely not be shared with any third parties or affiliates under any circumstances. This includes mobile phone numbers, opt-in records, and any related consent metadata collected by Local Biz Ninja. We use SMS carriers solely to deliver the messages you initiate, and we comply with applicable messaging standards, A2P 10DLC requirements, and carrier guidelines. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

4. Data Sharing & Disclosure

We do not sell your data. We may share information only with trusted service providers who perform functions on our behalf, such as hosting, payment processing, and customer support, and only to the extent necessary to provide the platform. All sharing is subject to strict confidentiality agreements and data protection standards. We may also disclose information if required by law, to protect our rights, or to respond to a legal process.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the platform and comply with legal obligations. You may request deletion of your account and associated data by contacting us at the email address below. Some data may be retained as required by law or for legitimate business purposes such as fraud prevention, billing records, or dispute resolution.

6. Your Privacy Choices

You may access, update, or delete certain account information through your account settings. If you have questions about your data, wish to exercise privacy rights, or want to opt out of marketing communications, please contact us at support@localbizninja.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the "Last Updated" date. We encourage you to review the policy periodically.

8. Contact Us

Questions about this Privacy Policy may be sent to support@localbizninja.com.

9. Door Ninja Mobile App

Added October 12, 2026.

Door Ninja by Local Biz Ninja ("Door Ninja") is an iPhone app made by Texas National Marketing LLC for invited team members of businesses that use Local Biz Ninja. It is offered only in the United States.

Information we collect

Account: name, email, phone number, profile photo, job title, the business you work for and your role.
Sign-in: if you use Sign in with Apple or Sign in with Google, we receive your name and email (or Apple's private relay email). We never receive your Apple or Google password.
Location: precise location while the app is open, and in the background only while you are on a shift (see below).
Door activity: addresses knocked, results, notes, tags, follow-up times, and homeowner leads you enter (homeowner name, phone, email, address and notes).
Photos: photos you take with the camera or choose from your library for a door or job.
Calls, texts and recordings: call details and texts made through the app, and audio recordings of conversations at the door that a team member chooses to start, with their transcripts and summaries (see Recordings below).
Shifts: start/end times and hours worked.
Device: a push notification token, and basic security and error logs.

How we use it

Only to run the app for you and your business: sign-in, maps, knocking, leads, calls and texts, timesheets, reminders, support and account security. Your business's managers can see your activity for that business. We do not sell your data, use it for advertising, or track you across other companies' apps or websites.

Location and background location

While the app is open, Door Ninja uses your location to show you on the map, log where each door was knocked, and plan knocking areas. While you are clocked in on a shift, it also uses your location when the app is closed or your phone is locked, to record your route for your business. When you end your shift, background location stops. You can change this any time in iPhone Settings > Door Ninja > Location.

Camera and photos

The camera and photo library are used only when you choose to add a photo. Photos are stored with that record in your business's account. If you use the professional headshot tool, your photo is sent to our AI provider to create the headshot and is not used to train their models.

Recordings

Door Ninja uses the microphone only when a team member taps Record on a home. Recording stops when they tap End, close the home, leave the app, or walk away from the house. Recordings are used by the team member's business to train and coach its team. Each recording is turned into a written transcript and short summary by automated tools run by our service providers. Recordings, transcripts and summaries are not sold, used for advertising, or used to train AI models. They are stored in that business's Local Biz Ninja account. Only the business's administrators can listen to recordings; a team member can see the transcripts and summaries of their own recordings. Audio is deleted after 24 hours unless the conversation led to an appointment, sale or new customer, in which case it is kept with that customer's record. Transcripts and summaries are kept for training until the business deletes them, or deleted sooner if the law requires it. Team members are responsible for following the recording-consent laws where they work, including telling homeowners and getting their consent when required. Homeowners can ask the business, or email support@localbizninja.com, to have a recording of them deleted.

Push notifications

If you allow notifications, we store a device token to send work alerts such as reminders and new assignments. Turn them off any time in iPhone Settings > Door Ninja > Notifications.

Sharing

We share data only with service providers that help run the app, only to provide the service: Supabase (hosting, database and sign-in), Apple and Google (sign-in), Apple Push Notification service (alerts), Twilio (calls, texts and recordings), map providers (map tiles and property/roof data), and AI providers (Google Gemini, OpenAI) for AI features. We may also disclose information if the law requires it.

Homeowner information

Homeowner details entered in Door Ninja belong to the business that collected them. Homeowners who want their information removed can contact that business or email support@localbizninja.com.

Retention

We keep your information while your account is active. Location history is kept as part of your business's shift and route records until your account is deleted or the business deletes it. Work records (knocks, leads, calls, notes, photos) are kept for your business as long as it uses Local Biz Ninja, or as required by law.

Deleting your account in the app

Open Door Ninja, go to My Profile, and tap Delete my account, then confirm. We delete your personal data: name, phone, photo, title, location history, notifications, device token and sign-in. Work records that belong to your business, like knocks, leads, calls and notes, are kept for the business and show "Former team member" instead of your name. If you are the only owner of a business, add another owner first. You can also email support@localbizninja.com to request deletion.

Children

Door Ninja is a work tool for businesses. Team members are invited by their employer, who is responsible for the people they invite. It is not intended for children under 13, and we do not knowingly collect information from children under 13.

Contact

Texas National Marketing LLC, support@localbizninja.com, Support: https://my.localbizninja.com/support